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Frequently Asked Question
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MoceanAPI FAQs
MoceanAPI FAQs
What is the maximum characters per SMS I can put into the message?
Is there a limit to how many numbers I can send at one time?
What format does my phone number need to be in?
Can I send long message content?
Is Failure message being charged?
Is PayPal / credit card payment accepted from my country?
How many SMS test credits can I get?
Do I have to pay a set-up charge or monthly fees?
What is the difference between Charge Per Success and Charge Per Attempt?
When will Two-Factor Authentication (2FA) be mandatory & how to enable it on the Mocean Client Dashboard?
What is Verify Charge per Attempt?
What forms of payment do you accept/ how can I make payment?
What is Charge per Conversion?
Do I get notified when my credits are going to expire?
Can I send international messages?
What is Number Lookup?
Will number lookup attempts alert phone owners?
Can I send SMS with non-registered Sender ID to Singapore Mobile Subscribers?
What are the features and restrictions of SMS services in the United States?
Do you have 24x7 support service?
Is it possible for me to use my own Sender ID?
Does your service support multilingual messaging, such as Chinese, Spanish, Arabic language etc?
How long does it take to credit my account once I paid?
Will I be charged any set-up fees or monthly fees?
How can I check the SMS rate of every country?
Can I export the broadcast report for internal record purpose?
Do I get notified when my credits are low?
Would it be possible for me to view the delivery status of a sent SMS?
How is WhatsApp different from WhatsApp Business?
What is the validity period for the SMS Credits?
What happens if I send a WhatsApp message to a WhatsApp user that has blocked me?
Am I able to send international messages using your service?
Does my MoceanAPI WhatsApp number need to be in the same country as my recipients?
What is a Service Conversation?
Getting Started with MoceanAPI for WhatsApp
What is the maximum number of phone numbers a WhatsApp Business Account (WABA) can register?
How to send an interactive product or product list messages on Mocean WhatsApp API?
WhatsApp Conversation
Can I have buttons in my WhatsApp messages templates?
Why was my WhatsApp message template rejected?
How do I use the WhatsApp embedded signup process in my MoceanAPI Dashboard Account?
What are WhatsApp authentication templates used for?
WhatsApp message templates
What types of businesses are able to use the Whatsapp Business platform?
What are the benefits of WhatsApp Business API?
Can I migrate my phone number from previous WABA to MoceanAPI WABA?
WhatsApp commerce policy
What are WhatsApp marketing templates used for?
What are WhatsApp utility templates used for?
Can I update my WhatsApp business profile information?
What features are supported in our MoceanAPI for WhatsApp?
Do we have documentation for MoceanAPI WhatsApp?
Can I reject or block incoming messages to my WhatsApp number?
How does the charging process differ between the trial and live periods?
What is MO URL Webhook?
Do I need a Virtual Number to send 1-Way SMS?
Can I send SMS with shortener URL to United States (USA)?
What is Forbidden message categories for SMS in the USA/Canada?
Can I utilize my personal mobile or landline number as the sender for SMS to the USA?
USA Toll Free Number (TFN) SMS delivery features?
I tested WhatsApp marketing messages to US numbers, but the messages were not delivered. Why?
I would like to send my content to the USA and Canada, but it has been changed to 'Customer ABC just booked an appointment'. May I know why?
Can I use the same WhatsApp number with Mocean API and my WhatsApp mobile app to send messages to my customers?
I am currently having an USA / Canada TFN / 10DLC from another provider. I want to use the same number on your platform. Is that possible?
How do I go about obtaining or purchasing a Toll Free Number in the USA/Canada?
I attempted to send messages to USA numbers, but they failed to be delivered. Why?
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