MoceanAPI FAQs

• What is the maximum characters per SMS I can put into the message?
• Is there a limit to how many numbers I can send at one time?
• What format does my phone number need to be in?
• Can I send long message content?
• Is Failure message being charged?
• Is PayPal / credit card payment accepted from my country?
• How many SMS test credits can I get?
• Do I have to pay a set-up charge or monthly fees?
• What is the difference between Charge Per Success and Charge Per Attempt?
• What forms of payment do you accept/ how can I make payment?
• What is Verify Charge per Attempt?
• What is Charge per Conversion?
• Do I get notified when my credits are going to expire?
• Can I send international messages?
• What is Number Lookup?
• Will number lookup attempts alert phone owners?
• Can I send SMS with non-registered Sender ID to Singapore Mobile Subscribers?
• What are the features and restrictions of SMS services in the United States?
• How long does it take to credit my account once I paid?
• How can I check the SMS rate of every country?
• Do I get notified when my credits are low?
• Is it possible for me to use my own Sender ID?
• Would it be possible for me to view the delivery status of a sent SMS?
• Do you have 24x7 support service?
• Can I export the broadcast report for internal record purpose?
• Will I be charged any set-up fees or monthly fees?
• Does your service support multilingual messaging, such as Chinese, Spanish, Arabic language etc?
• Am I able to send international messages using your service?
• What is the validity period for the SMS Credits?
• How is WhatsApp different from WhatsApp Business?
• What happens if I send a WhatsApp message to a WhatsApp user that has blocked me?
• What is a Service Conversation?
• Does my MoceanAPI WhatsApp number need to be in the same country as my recipients?
• How to send an interactive product or product list messages on Mocean WhatsApp API?
• Can I have buttons in my WhatsApp messages templates?
• WhatsApp Conversation
• Getting Started with MoceanAPI for WhatsApp
• Why was my WhatsApp message template rejected?
• What is the maximum number of phone numbers a WhatsApp Business Account (WABA) can register?
• How do I use the WhatsApp embedded signup process in my MoceanAPI Dashboard Account?
• WhatsApp message templates
• What are WhatsApp authentication templates used for?
• Can I update my WhatsApp business profile information?
• WhatsApp commerce policy
• What types of businesses are able to use the Whatsapp Business platform?
• What are WhatsApp marketing templates used for?
• What are the benefits of WhatsApp Business API?
• What are WhatsApp utility templates used for?
• What features are supported in our MoceanAPI for WhatsApp?
• Can I migrate my phone number from previous WABA to MoceanAPI WABA?
• Do we have documentation for MoceanAPI WhatsApp?
• Can I migrate my phone number from previous WABA to MoceanAPI WABA?
• Can I reject or block incoming messages to my WhatsApp number?
• How does the charging process differ between the trial and live periods?
• What is MO URL Webhook?
• Do I need a Virtual Number to send 1-Way SMS?
• What is Forbidden message categories for SMS in the US/Canada?
• Can I send SMS with shortener URL to United States (USA)?