MoceanAPI FAQs

• What is the maximum characters per SMS I can put into the message?
• Is there a limit to how many numbers I can send at one time?
• What format does my phone number need to be in?
• Can I send long message content?
• Is Failure message being charged?
• Is PayPal / credit card payment accepted from my country?
• How many SMS test credits can I get?
• Do I have to pay a set-up charge or monthly fees?
• What is the difference between Charge Per Success and Charge Per Attempt?
• When will Two-Factor Authentication (2FA) be mandatory & how to enable it on the Mocean Client Dashboard?
• What is Verify Charge per Attempt?
• What forms of payment do you accept/ how can I make payment?
• What is Charge per Conversion?
• Do I get notified when my credits are going to expire?
• Can I send international messages?
• What is Number Lookup?
• Will number lookup attempts alert phone owners?
• Can I send SMS with non-registered Sender ID to Singapore Mobile Subscribers?
• What are the features and restrictions of SMS services in the United States?
• Do you have 24x7 support service?
• Is it possible for me to use my own Sender ID?
• Does your service support multilingual messaging, such as Chinese, Spanish, Arabic language etc?
• How long does it take to credit my account once I paid?
• Will I be charged any set-up fees or monthly fees?
• How can I check the SMS rate of every country?
• Can I export the broadcast report for internal record purpose?
• Do I get notified when my credits are low?
• Would it be possible for me to view the delivery status of a sent SMS?
• How is WhatsApp different from WhatsApp Business?
• What is the validity period for the SMS Credits?
• What happens if I send a WhatsApp message to a WhatsApp user that has blocked me?
• Am I able to send international messages using your service?
• Does my MoceanAPI WhatsApp number need to be in the same country as my recipients?
• What is a Service Conversation?
• Getting Started with MoceanAPI for WhatsApp
• What is the maximum number of phone numbers a WhatsApp Business Account (WABA) can register?
• How to send an interactive product or product list messages on Mocean WhatsApp API?
• WhatsApp Conversation
• Can I have buttons in my WhatsApp messages templates?
• Why was my WhatsApp message template rejected?
• How do I use the WhatsApp embedded signup process in my MoceanAPI Dashboard Account?
• What are WhatsApp authentication templates used for?
• WhatsApp message templates
• What types of businesses are able to use the Whatsapp Business platform?
• What are the benefits of WhatsApp Business API?
• Can I migrate my phone number from previous WABA to MoceanAPI WABA?
• WhatsApp commerce policy
• What are WhatsApp marketing templates used for?
• What are WhatsApp utility templates used for?
• Can I update my WhatsApp business profile information?
• What features are supported in our MoceanAPI for WhatsApp?
• Do we have documentation for MoceanAPI WhatsApp?
• Can I reject or block incoming messages to my WhatsApp number?
• How does the charging process differ between the trial and live periods?
• What is MO URL Webhook?
• Do I need a Virtual Number to send 1-Way SMS?
• Can I send SMS with shortener URL to United States (USA)?
• What is Forbidden message categories for SMS in the USA/Canada?
• Can I utilize my personal mobile or landline number as the sender for SMS to the USA?
• USA Toll Free Number (TFN) SMS delivery features?
• I tested WhatsApp marketing messages to US numbers, but the messages were not delivered. Why?
• I would like to send my content to the USA and Canada, but it has been changed to 'Customer ABC just booked an appointment'. May I know why?
• Can I use the same WhatsApp number with Mocean API and my WhatsApp mobile app to send messages to my customers?
• I am currently having an USA / Canada TFN / 10DLC from another provider. I want to use the same number on your platform. Is that possible?
• How do I go about obtaining or purchasing a Toll Free Number in the USA/Canada?
• I attempted to send messages to USA numbers, but they failed to be delivered. Why?