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Frequently Asked Question
Top FAQs
What is the maximum characters per SMS I can put into the message?
Is there a limit to how many numbers I can send at one time?
What format does my phone number need to be in?
Can I send long message content?
Is Failure message being charged?
See All MoceanAPI FAQ
SMS
What is the maximum characters per SMS I can put into the message?
Is there a limit to how many numbers I can send at one time?
What format does my phone number need to be in?
Can I send long message content?
Is Failure message being charged?
See All SMS FAQ
Verify
What is the difference between Charge Per Success and Charge Per Attempt?
What is Verify Charge per Attempt?
What is Charge per Conversion?
Number Lookup
What is Number Lookup?
Will number lookup attempts alert phone owners?
WhatsApp
How is WhatsApp different from WhatsApp Business?
What happens if I send a WhatsApp message to a WhatsApp user that has blocked me?
Does my MoceanAPI WhatsApp number need to be in the same country as my recipients?
What is a Service Conversation?
Getting Started with MoceanAPI for WhatsApp
See All WhatsApp FAQ
Billing
Is PayPal / credit card payment accepted from my country?
Do I have to pay a set-up charge or monthly fees?
What forms of payment do you accept/ how can I make payment?
Do I get notified when my credits are going to expire?
How does the charging process differ between the trial and live periods?
See All Billing FAQ
Security
When will Two-Factor Authentication (2FA) be mandatory & how to enable it on the Mocean Client Dashboard?
Tech
Do you have 24x7 support service?
Can I export the broadcast report for internal record purpose?
Messaging
What are the features and restrictions of SMS services in the United States?
Is it possible for me to use my own Sender ID?
Does your service support multilingual messaging, such as Chinese, Spanish, Arabic language etc?
Will I be charged any set-up fees or monthly fees?
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