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Support > Frequently Asked Question

Top FAQs

  • What is the maximum characters per SMS I can put into the message?
  • Is there a limit to how many numbers I can send at one time?
  • What format does my phone number need to be in?
  • Can I send long message content?
  • Is Failure message being charged?

See All MoceanAPI FAQ

SMS

  • What is the maximum characters per SMS I can put into the message?
  • Is there a limit to how many numbers I can send at one time?
  • What format does my phone number need to be in?
  • Can I send long message content?
  • Is Failure message being charged?

See All SMS FAQ

Verify

  • What is the difference between Charge Per Success and Charge Per Attempt?
  • What is Verify Charge per Attempt?
  • What is Charge per Conversion?

Number Lookup

  • What is Number Lookup?
  • Will number lookup attempts alert phone owners?

WhatsApp

  • How is WhatsApp different from WhatsApp Business?
  • What happens if I send a WhatsApp message to a WhatsApp user that has blocked me?
  • Does my MoceanAPI WhatsApp number need to be in the same country as my recipients?
  • What is a Service Conversation?
  • Getting Started with MoceanAPI for WhatsApp

See All WhatsApp FAQ

Billing

  • Is PayPal / credit card payment accepted from my country?
  • Do I have to pay a set-up charge or monthly fees?
  • What forms of payment do you accept/ how can I make payment?
  • Do I get notified when my credits are going to expire?
  • How does the charging process differ between the trial and live periods?

See All Billing FAQ

Security

  • When will Two-Factor Authentication (2FA) be mandatory & how to enable it on the Mocean Client Dashboard?

Tech

  • Do you have 24x7 support service?
  • Can I export the broadcast report for internal record purpose?

Messaging

  • What are the features and restrictions of SMS services in the United States?
  • Is it possible for me to use my own Sender ID?
  • Does your service support multilingual messaging, such as Chinese, Spanish, Arabic language etc?
  • Will I be charged any set-up fees or monthly fees?

Monday.com FAQ

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