Top FAQs

• What is the maximum characters per SMS I can put into the message?
• Is there a limit to how many numbers I can send at one time?
• What format does my phone number need to be in?
• Can I send long message content?
• Is Failure message being charged?

SMS

• What is the maximum characters per SMS I can put into the message?
• Is there a limit to how many numbers I can send at one time?
• What format does my phone number need to be in?
• Can I send long message content?
• Is Failure message being charged?

Verify

• What is the difference between Charge Per Success and Charge Per Attempt?
• What is Verify Charge per Attempt?
• What is Charge per Conversion?

Number Lookup

• What is Number Lookup?
• Will number lookup attempts alert phone owners?

WhatsApp

• How is WhatsApp different from WhatsApp Business?
• What happens if I send a WhatsApp message to a WhatsApp user that has blocked me?
• Does my MoceanAPI WhatsApp number need to be in the same country as my recipients?
• What is the maximum number of phone numbers a WhatsApp Business Account (WABA) can register?
• What is a Service Conversation?

Billing

• Is PayPal / credit card payment accepted from my country?
• Do I have to pay a set-up charge or monthly fees?
• What forms of payment do you accept/ how can I make payment?
• Do I get notified when my credits are going to expire?
• How does the charging process differ between the trial and live periods?

Security

• When will Two-Factor Authentication (2FA) be mandatory & how to enable it on the Mocean Client Dashboard?

Tech

• Do you have 24x7 support service?
• Can I export the broadcast report for internal record purpose?

Messaging

• What are the features and restrictions of SMS services in the United States?
• Is it possible for me to use my own Sender ID?
• Does your service support multilingual messaging, such as Chinese, Spanish, Arabic language etc?
• Will I be charged any set-up fees or monthly fees?

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