Real-time Sentimental Analysis

Real-time insight into caller sentiments and emotions enables better decision-making, support, and outcomes.


Deliver the best customer experience

Improve engagement outcomes

Real-time insight into a customer’s feelings enables an agent to engage an expert supervisor before a situation escalates. Happier customers are more loyal to your brand and the key to more profitable outcomes.

Strengthen agent skills faster

With real-time feedback, agents can understand — in context — how they can strengthen their skills, improve the customer’s experience, and become more effective.

Gain insights

Measuring sentiment trends over time enables you to quantify the impact of agent training programs, new product launches, and other activities aimed at improving customer loyalty, agent performance, and much more.

Building Block

Programmable elements used in this solution

Send SMS to customer

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