Real-time insight into caller sentiments and emotions enables better decision-making, support, and outcomes.
Deliver the best customer experience
Real-time insight into a customer’s feelings enables an agent to engage an expert supervisor before a situation escalates. Happier customers are more loyal to your brand and the key to more profitable outcomes.
With real-time feedback, agents can understand — in context — how they can strengthen their skills, improve the customer’s experience, and become more effective.
Measuring sentiment trends over time enables you to quantify the impact of agent training programs, new product launches, and other activities aimed at improving customer loyalty, agent performance, and much more.
Programmable elements used in this solution
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