SMS Customer Support

Enable your mobile customers to open support tickets and engage via SMS


Support customers anytime, anywhere

Don’t make your customers wait on hold

Empower your customers to access support without them having to call and wait on hold. Improve customer satisfaction by enabling them to create tickets and interact with you via SMS.

Resolve issues faster

SMS provides a direct, frictionless channel for engaging customer support. And, because recipients engage via SMS faster and at higher rates than any other messaging channel, your responses are seen and acted upon more quickly.

Support customers on the go

SMS ensures that your customers can engage support directly, no matter where they are, even if they don’t have a mobile support app on their phone.

Building Block

Programmable elements used in this solution

Send SMS to customer

Related Use Case

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