Support > Frequently Asked Question > BILLING Related > Why do I encounter the error message "The payment amount you selected has exceeded the top-up limit. Please contact support@moceanapi.com for assistance in increasing your limit." when I try to top up more credits to my account?

Why do I encounter the error message "The payment amount you selected has exceeded the top-up limit. Please contact support@moceanapi.com for assistance in increasing your limit." when I try to top up more credits to my account?

To protect your account, a predefined top-up limit has been applied. However, you may request an increase to this limit at any time by emailing support@moceanapi.com.

For further assistance, do raise a support ticket with our Support Team at support@moceanapi.com.

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