{"id":294,"date":"2023-04-11T09:34:05","date_gmt":"2023-04-11T09:34:05","guid":{"rendered":"https:\/\/moceanapi.com\/blog\/?p=294"},"modified":"2025-11-17T10:16:28","modified_gmt":"2025-11-17T10:16:28","slug":"how-to-send-two-way-sms-in-monday-com","status":"publish","type":"post","link":"https:\/\/moceanapi.com\/blog\/how-to-send-two-way-sms-in-monday-com\/","title":{"rendered":"How to send Two Way SMS in monday.com"},"content":{"rendered":"\n<p>In our previous article, we guided you through the whole process of <a href=\"https:\/\/moceanapi.com\/blog\/how-to-integrate-sms-in-monday-com\/\" data-type=\"post\" data-id=\"276\">How to integrate SMS in monday.com<\/a><\/p>\n\n\n\n<p>Now we&#8217;re going to show you how to send Two Way SMS in monday.com <\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Table of Contents<\/h2><nav><ul><li><a href=\"#step-1-install-mocean-api-send-sms-app-from-monday-com-marketplace\">Step 1: Install MoceanAPI Send SMS app from monday.com Marketplace<\/a><\/li><li><a href=\"#step-2-connect-mocean-api-account-to-monday-com\">Step 2: Connect MoceanAPI account to monday.com<\/a><\/li><li><a href=\"#step-3-send-two-way-sms-in-monday-com\">Step 3: Send Two Way SMS in monday.com<\/a><\/li><li><a href=\"#step-4-get-notified-on-new-sms-replies\">Step 4: Get notified on new SMS replies<\/a><\/li><li><a href=\"#frequently-asked-questions-faq\">Frequently Asked Questions (FAQ)<\/a><\/li><li><a href=\"#need-help\">Need Help ?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-1-install-mocean-api-send-sms-app-from-monday-com-marketplace\">Step 1: Install MoceanAPI Send SMS app from monday.com Marketplace<\/h2>\n\n\n\n<p>If you haven\u2019t already installed our app, here\u2019s how you can install MoceanAPI Send SMS app into your monday.com account and connect it to your monday.com board<\/p>\n\n\n\n<p>1. Login to monday.com and install&nbsp;<a href=\"http:\/\/monday.com\/marketplace\/10000045\" target=\"_blank\" rel=\"noreferrer noopener\">MoceanAPI Send SMS<\/a>&nbsp;into your account.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img fetchpriority=\"high\" decoding=\"async\" width=\"751\" height=\"874\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-2.png\" alt=\"Install MoceanAPI Send SMS app\" class=\"wp-image-230\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-2.png 751w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-2-258x300.png 258w\" sizes=\"(max-width: 751px) 100vw, 751px\" \/><\/figure>\n\n\n\n<p>2. You may choose the workspace you\u2019d like to install the app in<\/p>\n\n\n\n<p>3. There are 4 main feature which is&nbsp;<strong>Send SMS to Board<\/strong>,&nbsp;<strong>Send Bulk SMS<\/strong>,&nbsp;<strong>Send SMS Notification<\/strong>,&nbsp;<strong>Send Two Way SMS<\/strong>.<\/p>\n\n\n\n<p>In this article, we will cover&nbsp;<strong>Send Two Way SMS<\/strong>. After you\u2019ve installed the app, click on&nbsp;<strong>MoceanAPI \u2013 Two Way SMS<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"783\" height=\"789\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-3.png\" alt=\"Adding the view to monday.com\" class=\"wp-image-231\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-3.png 783w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-3-298x300.png 298w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-3-150x150.png 150w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-3-768x774.png 768w\" sizes=\"(max-width: 783px) 100vw, 783px\" \/><\/figure>\n\n\n\n<p>4. Now choose the&nbsp;<strong>workspace&nbsp;<\/strong>and the&nbsp;<strong>board&nbsp;<\/strong>you want to add our app into.<\/p>\n\n\n\n<p>In the example below, the workspace will be&nbsp;<strong>Main Workspace<\/strong>&nbsp;and the board will be&nbsp;<strong>Sales Pipeline<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"678\" height=\"508\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-4.png\" alt=\"Choosing a workspace and board to MoceanAPI Send SMS app\" class=\"wp-image-232\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-4.png 678w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-4-300x225.png 300w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/figure>\n\n\n\n<p>5. Navigate to your selected board and click on it. You will see&nbsp;<strong>MoceanAPI \u2013 Two Way SMS<\/strong>&nbsp;tab inside of your item views.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-2-connect-mocean-api-account-to-monday-com\">Step 2: Connect MoceanAPI account to monday.com<\/h2>\n\n\n\n<p>1. After you\u2019ve installed the app, click on&nbsp;<strong>Authenticate<\/strong><\/p>\n\n\n\n<p>2. There are 2 options to connect to MoceanAPI<\/p>\n\n\n\n<p>2.1 Connect via API Token<\/p>\n\n\n\n<p>Generate a&nbsp;<strong>MoceanAPI Token<\/strong>&nbsp;from&nbsp;<a href=\"https:\/\/dashboard.moceanapi.com\/dashboard\" target=\"_blank\" rel=\"noreferrer noopener\">MoceanAPI Dashboard<\/a>. Register an account&nbsp;<a href=\"https:\/\/dashboard.moceanapi.com\/register?fr=monday_apps\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>&nbsp;in less than 5 minutes if you don\u2019t already have one.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"200\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-89.png\" alt=\"\" class=\"wp-image-783\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-89.png 1024w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-89-300x59.png 300w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-89-768x150.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>2.2 Connect via API Key and Secret (legacy)<\/p>\n\n\n\n<p>Get your&nbsp;<strong>MoceanAPI Key and Secret<\/strong>&nbsp;from&nbsp;<a href=\"https:\/\/dashboard.moceanapi.com\/dashboard\" target=\"_blank\" rel=\"noreferrer noopener\">MoceanAPI Dashboard<\/a>. Register an account&nbsp;<a href=\"https:\/\/dashboard.moceanapi.com\/register?fr=monday_apps\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>&nbsp;in less than 5 minutes if you don\u2019t already have one.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"889\" height=\"410\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/tempsnip.png\" alt=\"Getting API credentials from MoceanAPI.com\" class=\"wp-image-235\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/tempsnip.png 889w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/tempsnip-300x138.png 300w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/tempsnip-768x354.png 768w\" sizes=\"(max-width: 889px) 100vw, 889px\" \/><\/figure>\n\n\n\n<p>3. Copy and paste your <strong>API Token<\/strong> \/ <strong>API Key and API Secret<\/strong> into the App Settings page<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"349\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-88-1024x349.png\" alt=\"\" class=\"wp-image-781\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-88-1024x349.png 1024w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-88-300x102.png 300w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-88-768x262.png 768w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-88.png 1233w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>4. Click on&nbsp;<strong>Authenticate<\/strong>&nbsp;at the bottom after you\u2019re done to save the settings. and you will be redirected back to monday.com<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-3-send-two-way-sms-in-monday-com\">Step 3: Send Two Way SMS in monday.com<\/h2>\n\n\n\n<p><strong>Important Contact our <a href=\"mailto:sales@moceanapi.com\" data-type=\"mailto\" data-id=\"mailto:sales@moceanapi.com\">Support Team<\/a> to setup your account for Two Way SMS<\/strong><\/p>\n\n\n\n<p>1. Now open the app by clicking on&nbsp;<strong>MoceanAPI \u2013 Two Way SMS<\/strong>&nbsp;in monday.com item<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"696\" height=\"739\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-30.png\" alt=\"configuring monday app setting\" class=\"wp-image-297\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-30.png 696w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-30-283x300.png 283w\" sizes=\"(max-width: 696px) 100vw, 696px\" \/><\/figure>\n\n\n\n<p>2. You will need to configure the column for us to&nbsp;<strong>read<\/strong>&nbsp;the phone number. Click on&nbsp;<strong>Settings&nbsp;<\/strong>and select a&nbsp;<strong>Phone Column<\/strong><\/p>\n\n\n\n<p>You will also need to select the <strong>People<\/strong> you want us to notify on every SMS replies<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"697\" height=\"654\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-31.png\" alt=\"how to send two way sms in monday.com\" class=\"wp-image-298\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-31.png 697w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-31-300x281.png 300w\" sizes=\"(max-width: 697px) 100vw, 697px\" \/><\/figure>\n\n\n\n<p>3. We will automatically populate the phone number you specified in the&nbsp;<strong>Phone Column<\/strong>&nbsp;into our app.<\/p>\n\n\n\n<p>4. Choose the <strong>virtual number<\/strong> you want to send SMS from and compose your message and once you\u2019re satisfied, click on Send SMS.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"step-4-get-notified-on-new-sms-replies\">Step 4: Get notified on new SMS replies<\/h2>\n\n\n\n<p>Before you can get notifications on new SMS reply in monday.com, you need to initate OAuth2 with MoceanAPI. Follow the steps below to get started.Go to <strong>MoceanAPI &#8211; Two Way SMS<\/strong> app and click on <strong>Update API Credentials<\/strong><\/p>\n\n\n\n<p>1. Go to <strong>MoceanAPI &#8211; Two Way SMS<\/strong> app and click on <strong>Update API Credentials<\/strong><\/p>\n\n\n\n<p>2. Scroll to the bottom and click on <strong>Connect MoceanAPI<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"271\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-32-1024x271.png\" alt=\"connect OAuth2 with MoceanAPI\" class=\"wp-image-299\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-32-1024x271.png 1024w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-32-300x79.png 300w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-32-768x203.png 768w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-32-1536x407.png 1536w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-32.png 1564w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>3. Click on <strong>Authorize<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"738\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-33.png\" alt=\"Granting permission\" class=\"wp-image-300\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-33.png 683w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-33-278x300.png 278w\" sizes=\"(max-width: 683px) 100vw, 683px\" \/><\/figure>\n\n\n\n<p>4. You&#8217;ll be redirected to <strong>MoceanAPI OAuth2<\/strong> page. Login if you haven&#8217;t already<\/p>\n\n\n\n<p>5. Click on <strong>Connect<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"671\" height=\"514\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-34.png\" alt=\"Connecting to MoceanAPI\" class=\"wp-image-301\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-34.png 671w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-34-300x230.png 300w\" sizes=\"(max-width: 671px) 100vw, 671px\" \/><\/figure>\n\n\n\n<p>6. When your account is successfully connected, you will be redirected back to the App&#8217;s setting page and you can verify the <strong>OAuth2 is connected<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"786\" height=\"393\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-36.png\" alt=\"\" class=\"wp-image-303\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-36.png 786w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-36-300x150.png 300w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-36-768x384.png 768w\" sizes=\"(max-width: 786px) 100vw, 786px\" \/><\/figure>\n\n\n\n<p>7. Whenever we received a new SMS reply to your chosen Virtual Number, we will send a notification to you in monday.com<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"601\" height=\"135\" src=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-37.png\" alt=\"\" class=\"wp-image-305\" srcset=\"https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-37.png 601w, https:\/\/moceanapi.com\/blog\/wp-content\/uploads\/2023\/04\/image-37-300x67.png 300w\" sizes=\"(max-width: 601px) 100vw, 601px\" \/><\/figure>\n\n\n\n<p>If you prefer a follow along video tutorial, you can watch <a href=\"https:\/\/www.youtube.com\/watch?v=85kBTkTdweg\" target=\"_blank\" rel=\"noreferrer noopener\">How to send Two Way SMS in monday.com<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"frequently-asked-questions-faq\">Frequently Asked Questions (FAQ)<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Can I get Test Credits ?<br><\/strong>We provide a free testing account that comes with 20 trial credits.<\/li>\n\n\n\n<li><strong>Can I send international messages?<br><\/strong>Yes. We are an international SMS provider. You can send out SMS both locally and internationally based on our price list.<\/li>\n\n\n\n<li><strong>What is the maximum characters per SMS I can put into the message?<br><\/strong>160 characters for a normal text message, 70 characters for a Unicode text message (Arabic, Chinese, and etc)<\/li>\n\n\n\n<li><strong>Is there a limit to how many numbers I can send at one time?<br><\/strong>There is no limit on numbers to be sent in one go.<\/li>\n\n\n\n<li><strong>What format does my phone number need to be in?<br><\/strong>Mobile phone numbers need to be entered in international formatting with the country code and without spaces, plus signs or leading zeros.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"need-help\">Need Help ?<\/h2>\n\n\n\n<p>Contact our&nbsp;<a href=\"https:\/\/moceanapi.com\/#contact\" target=\"_blank\" rel=\"noreferrer noopener\">Support Team<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In our previous article, we guided you through the whole process of How to integrate SMS in monday.com Now we&#8217;re going to show you how to send Two Way SMS in monday.com Step 1: Install MoceanAPI Send SMS app from monday.com Marketplace If you haven\u2019t already installed our app, here\u2019s how you can install MoceanAPI&#8230;<\/p>\n","protected":false},"author":1,"featured_media":316,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"categories":[17,15,5],"tags":[],"class_list":["post-294","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-monday-com","category-crm","category-marketing"],"_links":{"self":[{"href":"https:\/\/moceanapi.com\/blog\/wp-json\/wp\/v2\/posts\/294"}],"collection":[{"href":"https:\/\/moceanapi.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/moceanapi.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/moceanapi.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/moceanapi.com\/blog\/wp-json\/wp\/v2\/comments?post=294"}],"version-history":[{"count":15,"href":"https:\/\/moceanapi.com\/blog\/wp-json\/wp\/v2\/posts\/294\/revisions"}],"predecessor-version":[{"id":822,"href":"https:\/\/moceanapi.com\/blog\/wp-json\/wp\/v2\/posts\/294\/revisions\/822"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/moceanapi.com\/blog\/wp-json\/wp\/v2\/media\/316"}],"wp:attachment":[{"href":"https:\/\/moceanapi.com\/blog\/wp-json\/wp\/v2\/media?parent=294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/moceanapi.com\/blog\/wp-json\/wp\/v2\/categories?post=294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/moceanapi.com\/blog\/wp-json\/wp\/v2\/tags?post=294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}